STAIRs
Under the Social Tenant Access to Information Requirements (STAIRs), social landlords like Seymour Housing Co-Operative are required to share information about the management of our homes.
Relevant documents are available to view from this page. Certain documents are applicable to multiple sections of STAIRs - they have been listed here in the section to which they most directly apply. The nature of information which can be viewed under STAIRs is listed as a sub-heading of each section below.
If they are not available on this site, documents which fall under STAIRs can be requested directly from office@seymourhc.org and will be provided without undue delay.
Governance and decision making
About us; our group structure; our Management Committee; our sub-committee; our Executive Team; our decision-making processes; tenant consultation documents; board papers; key documents relating to strategic decision making by the board.
Finance and spending
Audited accounts and financial statements; rent collection; rent rates; procurement procedures relating to the acquisition of goods and services designated for the provision of housing management services; contracts and tenders that exceed £500 for housing management services; merger related transaction / integration costs (headline costs); financial risk assessments (as part of published plans).
Housing stock management
Corporate plans and objectives; stock profile and transfers; property conditions and improvements to property; stock/asset condition data.
As of 01/10/2026 Seymour Housing Co-operative is developing a business plan which will cover, among other areas, financial objectives and resident engagement strategies relevant to this section of STAIRs. Seymour Housing Co-operative is also working on a stock condition survey relevant to this section of STAIRs. Further documentation will be published to this section as and when completed.
Performance
Inspection outcomes and ratings; performance reviews and evaluation reports, internal/external audits; Tenant Satisfaction Measures/annual reports to tenants; media releases; complaints handling, procedures and performance metrics; service standards; information request / data breach data; health and safety performance and assessments; number of evictions; compensation and redress; Awaab’s law compliance – reports on response times for emergency and significant hazards; number of decants over a 12 month period.
Housing services and tenant liaison
Description of services, advice, and guidance for tenants.
- No additional publicly available documentation required for this section - relevant information is covered in the other documents available on this page.
Lists and registers
Information held in registers required by law: gas safety registers; fire safety risk assessments; electrical safety (EICR) records; asbestos register (for communal areas of residential buildings); water hygiene logs / legionella risk assessments (inspection logs and risk assessments for hot/cold water systems); building safety performance documents and inspection outcomes.
Other lists and registers relating to the management of social housing, e.g.: damp and mould case tracking reports (other than at a per property level); estate inspection schedules; home accessibility / adaptations register.